On acceptance of an order, processing and packing may take up to 7 days. Once packed, we may confirm a general period of shipment or delivery. This is subject to change depending on your destination and any circumstances that are out of our control.
USPS Pick Ups are Scheduled on Mondays – Wednesdays – Fridays
(Assuming They Show Up as Scheduled Which is Not Always the Case).
We and our freight partners accept no liability for any loss or damage if you give authority for the courier to leave your order with a third party or left unattended (location nominated by you).
We reserve the right to charge additional costs for unusual access not advised in writing and if your delivery site is not ready to accept the shipment (parcels or pallets) on the date agreed upon. If you fail to provide us with any appropriate instructions, documents, licenses or authorizations for the delivery to be completed, we reserve the right to Invoice you all additional costs that this may incur.
For international deliveries, we take no responsibility for any taxes or duties incurred once the Goods leave our studio. Shipment and delivery operates between business hours 9am - 5pm from Monday through to Friday and does not include public holidays.
If there are any faults with your purchase on receipt of the goods, please make sure to contact us within 48 hours of receiving the order. If damages occur, please take pictures of the box (all 6 sides) before opening, midway as you unpack and of the final product. All shipments will be insured but will need that visual documentation to start the claim process if needed.
Small, Medium, Large Orders will be delivered via USPS if in the US, and DHL if international … costs will be calculated based on weight and distance in the checkout. Please note, for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.
Local Pick-Up
In Los Angeles? Want to pick-up at our studio instead of shipping? Once your order is packed and ready. We will let you know once it is ready for pick-up.
You will be able to pick it up at 1850 Industrial St. Los Angeles CA 90021
